‘Secure Handling’ Terms and Conditions Accounts and payments: Customers without an account will be asked to pay a deposit of anything up to 50% of the quoted price. The remaining balance must be paid by arrangement, which could include either cleared funds on the day or payment by cheque or credit card at least 14 days prior to the day of hire. In some circumstances, we may ask for credit card details as security for your booking. The details will be kept in a safe place, and then destroyed on completion of work carried out. Credit cards on file will be used to debit any damage or extra hour hire charges incurred if not paid to the driver in cash. We will notify you of any charges made. Cancellation: A fee of 50% of the hire cost will be charged to the hirer for cancellations made within 14 days of the date of hire, and 100% of the hire cost for cancellations made within 48 hours of the date of hire. Our 50% offer is available on the Bentley Arnage and Rolls Royce Phantom for Wedding hire. Full paymnent would need to be received before any booking is secured. The offer is for a limited period only, and is available for selected areas at our discretion. All deposits are non refundable The customer who has booked the vehicle will be solely responsible for all aspects of the vehicle hire All our chauffeurs check for any items left in our cars. Should any items be found, they will be returned to the hirer by post. Any items too large or expensive to post will need to be collected from our office upon request. In the very unlikely event of an emergency, breakdown, accident or unforeseen extreme weather conditions, we reserve the right to offer substitute vehicles of similar specification, and/or offer full refunds. If a less expensive vehicle has to be used in replacement of the original vehicle ordered due to unforeseen circumstances, a price adjustment will be made, and you will be refunded any difference. Any parking fines incurred, where our chauffeur is requested to wait in an undesignated area will be the responsibility of the hirer. We have a no smoking, eating or drinking policy in all our vehicles Should any of our vehicles be required for longer than the agreed time period, hire will be charged at £30 per half hour for the Bentley Arnage range, £95 per half hour for the Rolls Royce Phantom and £25 per half hour for people carriers. Our routes are always pre-planned, and our chauffeurs use GPS satellite navigation in our vehicles to ensure the best possible route. Should a route have to be altered due to an accident, emergency, extreme weather conditions or customer requesting a different route, we will not accept responsibility for late arrivals or losses incurred. We will cater for any reasonable requests when carrying out Weddings, subject to them being discussed with us prior to arriving. Any ceremonial traditions must be discussed with us prior to booking the vehicle. We reserve the right to refuse any request, which we feel could cause damage to our vehicles. Any damage caused to the vehicle during the period of hire will be charged at full cost either by debiting from the credit card on file, or by invoice. The hirer will be held completely responsible and liable for all costs including loss of earnings incurred whilst the vehicle is under repair. We reserve the right to terminate any agreement immediately should any of our conditions not be complied with. Any funds paid up to that point would remain with Arnage Weddings. Complaints/refunds: We pride ourselves on our professionalism, along with our immaculately presented vehicles and chauffeurs, however, in the very unlikely event that you feel unhappy with the service we provide, you must send your complaint in writing within 7 days to our office address. Any complaints will be investigated and if it is found that we have been at fault in any way for not supplying the service agreed, a refund may then be applicable (excluding deposits paid). The refund may vary in accordance with the nature of the complaint.